Crossroads for Women

Frequently Asked Questions (FAQs)

What are your business hours?
Crossroads for Women's client services and administrative offices are open from 8:00am - 4:30pm, Monday - Friday. Evening outpatient hours are available by appointment. Please note that if the Portland Public Schools are closed due to inclement weather, then the Crossroads for Women client services and administrative offices are also closed.

Kennebunk Counseling Center is open Monday - Friday, 8:30am - 4:30pm. Evening and weekend hours are available by appointment.

What services does Crossroads for Women offer?
Crossroads for Women's programs and services include comprehensive mental health and substance abuse assessments; individual, group, couples and family counseling; an intensive outpatient program (IOP); DEEP evaluation and treatment; medication management; Maine’s only residential program for children and mothers; short-term residential rehabilitation; a halfway house and transitional housing. In addition, Crossroads for Women offers counseling to those affected by a loved one’s addiction, male or female.

Who is eligible for services at Crossroads for Women?
Crossroads for Women provides services to women 18 and older for substance abuse and mental health treatment; adolescent women on a case-by-case basis for substance abuse treatment; and affected family members, significant others and friends of persons with substance abuse issues for mental health counseling.

Clients shall be admitted to the programs without regard to race, color, sexual orientation, religion, national or ethnic origin, age, disability or status as a disabled veteran or veteran of the Vietnam Era. It is the policy of Crossroads for Women to comply with all aspects of the Americans with Disabilities Act (ADA) in the provision of service to include accessibility and reasonable accommodations for clients.

How do I access services at Crossroads for Women?
To access services at Crossroads for Women, call 207.773.9931 between 8:00am – 4:30pm Monday – Friday or visit our Portland outpatient office during walk-in hours any time between 8:00am – 10:00am, Monday – Friday. Some insurances may require an appointment. Call 207.773.9931 for more information. Our office is located at 66 Pearl Street, Suite 202 in Portland, Maine with easy bus access. [Get Directions] Evening hours are available by appointment.

Call 207.467.3369 to access services at Kennebunk Counseling Center.

What is your treatment philosophy?
Crossroads for Women’s philosophy is that substance abuse, mental health and co-occurring treatment for women must build upon and respect women’s unique needs to focus on self-determination, choices, positive relationships and connectedness. We believe services must be provided in a secure, non-judgmental, welcoming environment that embraces cultural diversity.

Why are services only for women?
There is a tremendous social stigma attached to women who abuse alcohol or drugs or experience mental health issues. Shame and the fear of severe consequences, such as losing custody of their children, often lead women and their families to minimize or deny the existence of a problem.

The experience of trauma and the lack of healthy relationships are extremely common in the lives of affected women. Healing requires that women be in an environment in which they can experience supportive, sustaining relationships with staff and each other, using a model of treatment that focuses on relationships.

Effective substance abuse treatment for women must acknowledge and respect the reality and differences involved in being a woman in our society. It must address a women’s substance abuse and/or mental healh within the context of her physical health and her relationships with her children, family members, loved ones and community.

You can read more about women and substance abuse in Crossroads for Women's blog.

How long will my treatment last?
It depends on your situation. You will participate in an evaluation and treatment planning process specifically geared to your individual needs and goals. More information on typical treatment duration can be found in our program descriptions.

How do I pay for treatment at Crossroads?
Crossroads for Women accepts private insurance, MaineCare and self-payment. Fee schedules are presented at the applicant's intake appointment.

Is Crossroads Driver Education and Evaluation Programs (DEEP) certified?
Yes, Crossroads is DEEP certified to provide evaluation and treatment to women 18 years of age and older.

Who is eligible for transitional housing at Cumberland Commons?
Any woman who completes a substance abuse treatment program may apply for a rental apartment at Cumberland Commons in Windham, ME. Preference will be given to women who demonstrate a pattern of participation in a strong recovery program and a desire to remain sober and drug free.

Does Crossroads For Women provide access to medical or psychiatric services?
All services offered by Crossroads for Women provide counseling staff with access to medical and psychiatric consultation from our medical director and our consulting psychiatrist who is fully accredited through the American Society of Addiction Medicine. Psychiatric evaluations, medication consultation and medication management are available to clients, as well as screening and referral to appropriate medical services for routine and chronic medical conditions.